If a client is dissatisfied with the Building Control service they receive, they should be able to complain to the provider in a manner that can be independently audited. The Building
Control Performance Standards published by the Department for Communities and Local Government (DCLG) requires that Approved Inspectors have a formal complaints procedure in place.
Dissatisfied clients are required, in the first instance, to exhaust their Approved Inspector's complaints procedure before raising the matter with CIC.
If a satisfactory outcome is not achieved through the Approved Inspector’s own complaints process, a formal complaint can be made to the CICAIR Registrar by returning the Complaints
Form, either by post or email
CIC has issued guidance on the Definition of a Complaint which outlines what will and will not be considered by CIC and the timescales for lodging a complaint. You are advised to read this carefully before making a complaint. When considering the complaint the Registrar will refer to this guidance and will follow the procedure set out in Section 3 of the Approved
Inspectors Code of Conduct.
Contact for the Approved Inspectors Register Complaints.